December 2 2004 - A recent survey finds that executives are not as
courteous as they used to be. The Creative Group, a specialized staffing
service that provides marketing, advertising, creative and web professionals
on a project basis
Conducted by an independent research firm, the poll includes 250 responses - 125 from advertising executives and 125 from senior
marketing executives.
Advertising and marketing executives were asked, "How courteous are
professionals in today's business environment compared to 10 years ago?" " They gave the following responses:
Significantly more courteous
Somewhat more courteous
The same
Somewhat less courteous
Significantly less courteous
Don't know
|
4%
14%
40%
33%
7%
2%
----
100%
|
"Neglected manners may be an unfortunate by-product of a workforce
stretched thin," said Tracey Fuller, executive director of The Creative Group.
"Overloaded employees may not take the time to offer assistance or show
appreciation for others."
Courtesy may not be a top priority for harried professionals,
but Fuller advised employees not to underestimate the importance of polished
manners. "Today's companies are very image-conscious and seek employees who
represent them well to clients and customers. They also want staff members who
can collaborate effectively. That's why social graces are so important. They
can make or break a career," she said.
Fuller offered the following tips for upping your office etiquette quotient:
* Be prepared for the business lunch. Knowing basic table manners is a
must. If you're rusty, review an etiquette guide for a refresher.
* Think beyond "please" and "thank you." While common courtesy is
important, social finesse requires making others feel appreciated and
at ease in your presence. Listen actively and show genuine interest in
coworkers' opinions.
* Give credit generously. You don't have to be the boss to acknowledge
someone's hard work and achievements. Compliment your peers on their
successes.
* Focus not just on what you say. What you don't mention is equally
important. Avoid potentially uncomfortable topics, such as politics,
religion or personal finances.
Collin Maria Ezzell, division director for The Creative Group in Toronto,
said, "Small courtesies, like promptly responding to e-mail and not leaving
the copy machine jammed, are also important to building positive work
relationships."