Mind your manners

December 2 2004 - A recent survey finds that executives are not as courteous as they used to be. The Creative Group, a specialized staffing service that provides marketing, advertising, creative and web professionals on a project basis

Conducted by an independent research firm, the poll includes 250 responses - 125 from advertising executives and 125 from senior marketing executives.

Advertising and marketing executives were asked, "How courteous are professionals in today's business environment compared to 10 years ago?" " They gave the following responses:

"Neglected manners may be an unfortunate by-product of a workforce stretched thin," said Tracey Fuller, executive director of The Creative Group. "Overloaded employees may not take the time to offer assistance or show appreciation for others."

Courtesy may not be a top priority for harried professionals, but Fuller advised employees not to underestimate the importance of polished manners. "Today's companies are very image-conscious and seek employees who represent them well to clients and customers. They also want staff members who can collaborate effectively. That's why social graces are so important. They can make or break a career," she said.

Fuller offered the following tips for upping your office etiquette quotient:

* Be prepared for the business lunch. Knowing basic table manners is a must. If you're rusty, review an etiquette guide for a refresher.

* Think beyond "please" and "thank you." While common courtesy is important, social finesse requires making others feel appreciated and at ease in your presence. Listen actively and show genuine interest in coworkers' opinions.

* Give credit generously. You don't have to be the boss to acknowledge someone's hard work and achievements. Compliment your peers on their successes.

* Focus not just on what you say. What you don't mention is equally important. Avoid potentially uncomfortable topics, such as politics, religion or personal finances.

Collin Maria Ezzell, division director for The Creative Group in Toronto, said, "Small courtesies, like promptly responding to e-mail and not leaving the copy machine jammed, are also important to building positive work relationships."