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Managing people, human capital and culture - Human Resource Management (HRM) is critical for business success. HRM Guide publishes articles and news releases about HR surveys, employment law, human resource research, HR books and careers that bridge the gap between theory and practice.

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PHR/SPHR

PHR / SPHR Professional in Human Resources Certification Kit
by Sandra M Reed and James J. Galluzzo III

Must-have preparation for those looking to take the PHR or SPHR certification exams in order to strengthen their resume.
 


PHR Study Guide 2019-20

PHR Study Guide 2019-2020: PHR Certification Preparation and Practice Test Prep Questions for the Professional in Human Resources Exam


Essential HR

The Essential HR Handbook, 10th Anniversary Edition: A Quick and Handy Resource for Any Manager or HR Professional
  This fully updated 10th anniversary edition is packed with information, tools, checklists, sample forms, and timely tips to guide you through the maze of personnel issues in today's complex business environment.

Boost For New Brunswick Contact-Centre Industry

June 22 2006 - New Brunswick Premier Bernard Lord announced this week that Illinois-based Virtual-Agent Services (VAS) has established a customer-contact centre in the Town of Nackawic, its 15th centre in the province. It is expected that the new centre will create up to 50 jobs within its first year of operation.

"This is another great day for Nackawic, coming less than a week after the official opening of the AV Nackawic mill," Lord said. "Government has pledged to help diversify the economy of this community, and that commitment is being honoured. New Brunswick has enjoyed an extraordinary partnership with VAS, an award-winning international operation. We are proud to support this next step in its growth, and I know that it will be welcomed warmly into Nackawic's business community.

The Premier said that the New Brunswick Government wants the province to be known as the "investment province by having the lowest tax burden east of Alberta and the biggest decrease in the unemployment rate in Canada." He said that efforts to foster a competitive business environment in New Brunswick are delivering more jobs."

The provincial government is providing VAS with $7,500 per job created in the form of a forgivable loan to assist the company with:

  • training new employees
  • implementation, and
  • administration costs

The province will also directly fund the Town of Nackawic with up to $100,000 for site renovations where the new customer contact centre will be located.

VAS has now officially opened centres in Doaktown, Minto, Saint-Louis-de-Kent, St. Andrews, St. George, Neguac, Petitcodiac, Chipman, Norton, Rogersville, Hillsborough, Bouctouche and Sussex (two operations).They are linked by a single telephone system to form an integrated virtual operation. The company's clients include hospitality and travel, catalogue and retail sales, utility, financial, insurance, and roadside assistance.

"VAS now employs more than 800 people across the province, and is an outstanding example of an innovative, committed corporate citizen," Business New Brunswick Minister Kirk MacDonald said. "It is one of many success stories in New Brunswick's customer-contact-centre industry, which contributes in excess of $1 billion to the economy every year, and employs more than 20,000 New Brunswickers. We look forward to future partnerships with VAS, and the creation of more centres across New Brunswick."





Successful Onboarding

Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization Mark Stein and Lilith Christiansen
  Fact: 1/3rd of all external hires are no longer with the organization after 2 years. What can you do about it? In a word: onboarding; although poorly understood, subject to narrow definitions, and with limited best practice understanding or management rigor. Consultants Mark Stein & Lilith Christiansen have worked with leading companies on it, and they've synthesized their work into a ready to use system.
  More information and prices from:
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The HR Answer Book

The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals by Shawn A. Smith, Rebecca A. Mazin
  The HR Answer Book addresses 200 questions that every employer needs to deal with, from recruiting and hiring to discipline and termination, compensation and benefits to training and employee relations. Accessible and concise, this on-the-job companion offers expert guidance on all types of "people" issues.
  More information and prices from:
Amazon.com - US dollars
Amazon.ca - Cdn dollars
Amazon.co.uk - UK pounds
Amazon.de - Euros
Amazon.fr - Euros




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