Managing people, human capital and culture - Human Resource Management (HRM) is critical for business success. HRM Guide publishes articles and news releases about HR surveys, employment law, human resource research, HR books and careers that bridge the gap between theory and practice.

Where to start

The first question should be "Do our employees really need intercultural services?" The answer depends on the international mission of your organization or company, the cultural diversity of your workforce, customers, suppliers, and partners and the kinds of cross-cultural and cross-border roles, relationships and responsibilities they have. These factors must be considered in terms of the level of intercultural awareness, knowledge, and skills employees currently possess. The gaps between their capabilities and the demands placed upon them by the mission are the input for defining needs for intercultural services.

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This article copyright © Gary M. Wederspahn. All rights reserved.

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Gary Wederspahn is a leading intercultural consultant, speaker, and writer. He can be contacted via the Intercultural Business Solutions web site at www.intercultural-help.com.