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PHR/SPHR: Professional in Human Resources Certification Study Guide
by Sandra M Reed and Anne M. Bogardus

Must-have preparation for those looking to take the PHR or SPHR certification exams in order to strengthen their resume.

PHR Study Guide 2017

PHR Study Guide 2018: PHR Certification Test Prep and Practice Questions for the Professional in Human Resources Exam

The Future of Human Resource Management

The Future of Human Resource Management: 64 Thought Leaders Explore the Critical HR Issues of Today and Tomorrow
Edited by Mike Losey, Dave Ulrich, Sue Meisinger

  Like its bestselling predecessor before it, this offers the very best thinking on the future of HR from the most respected leaders in the field.

4 Tips For Handling Difficult Situations At Work

September 20 2017 - When you're working, you're bound to run into issues. Being in charge is tough because you're the one who has to solve all of the problems. You have to find a way to not stress out and to focus on dealing with one incident at a time.

It takes experience and time to get really good at managing complications at your job. Be strong and give yourself a fighting chance. Remember that not all of what you face is going to be able to be solved quickly. Patience will help get you through those trying times. See four tips for handling difficult situations at work.

Remain Calm

The most important action you can take is to remain calm. It's not going to help if you get upset and make the situation worse. As the boss, panicking in front of everyone is not the type of reputation you want to create for yourself. Take a few deep breaths and walk away if you have to initially. Deal with the issue when you're in a calm state and can focus. Remember you're setting an example for all of those under and around you.

Collect the Facts

A good idea is to collect all of the facts. Never assume or jump to conclusions. Get all sides of the story before you start investigating further. Go through the data yourself and be sure it makes sense to you before believing what you hear and see right away. Not having all of the facts only paints part of the picture. Go around to different people involved if you have to, and get their input. Be proactive and speed up the process by not waiting around for the details to come to you.

Consult with HR

If it's a serious matter, it may be smart to consult with your human resources department. They're trained to handle sticky situations at work and can work with you to get it sorted out. You may not have the proper training or you might not understand the legality of the matter. HR will tell you what you need to do next and guide you in the right direction. It's possible they'll take the case from you and you'll have less of a role in the situation. Listen to your instincts and if you're unsure what to do, go to HR and consult with them.

Get Outside Help

If the situation becomes serious like a cybercrime, and you need an eforensics specialist, it's best to go outside of the company and get the professionals in to help. They do this all the time and serve businesses to collect, preserve and analyze evidence in criminal and civil cases. It's a science and it requires extracting electronic information which can be both visible to a normal user and hidden in the protected areas of a device.


Being in charge is a lot of responsibility. One area of your job requires you to get to the bottom of tough problems. These are four tips for handling difficult situations.

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