July 24 2019 - In order for any business to succeed, the workforce must be able to work as one and work
efficiently. Unfortunately, this is easier said than done, and conflict can occur. Much like in all areas of life, people do
not always get along, and the high-pressure environment that the workplace can create can lead to conflict and issues between
employees. This can be challenging to manage as an HR department, but it is vital that these issues are resolved properly so
that they do not escalate into larger problems which can impact the entire operation. Here are a few tips for managing employee
Don't Take Sides
First, you should never take sides and take the time to hear both sides of the story. Sometimes people need to
simply vent, and it will help you to understand the nature of the conflict, which will be vital for finding a solution. Try to
remain objective at all times and find
solutions as opposed to placing blame.
Facilitate A Meeting
Often when it comes to employee conflict, the two (or more) employees have not spoken to each other about the
issue. Expressing their true feelings to one another in a safe environment where there is someone to facilitate the meeting can
help both parties to express themselves and find a solution to the conflict. You may be able to offer these solutions, or they
may find a way between themselves with your support.
Leading on from this,
conflict resolution is about finding agreements between employees and not disagreements.
Try to help the employees so the conflict from the point of view of the other person and try to find a way of compromising
which will keep both parties happy.
Seek Guidance From A Law Firm
If the conflict is proving difficult to resolve and/or you feel that there could be legal issues stemming from
the conflict, then you should speak to a law firm that specializes in business law. Experienced firms like
Charleston Law can
come in and assist with employee conflict and ensure that everything is handled properly and above board.
Schedule Follow Up Meetings
If a solution to the conflict has been found, then this is a good sign, but the work does not stop here. You need
to schedule in follow up meetings to ensure that the solution is working and has stayed in place as well as that all parties are
happy with the way in which the conflict has been resolved. These conflicts are rarely solved after just one meeting, and it
may take some time for the issue to be completely resolved.
Employee conflict can be difficult to manage, and it is a huge problem for many businesses. Conflict is sometimes
unavoidable, particularly in high-pressure situations, but you need to make sure that this conflict does not result in larger
issues which could impact the entire company. The above tips should help your HR team to manage conflicts and keep the entire
workforce happy and content.